Privacy Policy

Last updated: 13 April 2026

FlowcoreAI ("we", "our", or "us") operates this website and provides AI-powered automation services for trade businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

Information You Provide Directly

• Name, email address, and phone number when you submit a contact or inquiry form.
• Business name, trade type, and location details when booking a demo or onboarding.
• Payment information processed securely through our third-party payment providers (we do not store card details).
• Communications you send us via email or chat.

Information Collected Automatically

• IP address, browser type, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• Device identifiers and cookie data.

Information From Third Parties

We may receive information about you from third-party services such as CRM platforms, advertising networks, and analytics providers when you interact with our integrations.

2. How We Use Your Information

• To provide, operate, and improve our AI automation services.
• To respond to your inquiries and fulfil service requests.
• To send you account updates, service notifications, and marketing communications (you may opt out at any time).
• To process payments and manage billing.
• To analyse usage trends and improve our website and product.
• To comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service Providers: trusted third-party vendors (e.g. Cloudflare, payment processors, email platforms) who assist us in operating our business under confidentiality agreements.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: when required by law, subpoena, or to protect our rights, property, or safety.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the website.

• Essential cookies: required for the website to function.
• Analytics cookies: help us understand how visitors use the site.
• Marketing cookies: used to deliver relevant advertising.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymise it.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us at hello@flowcoreai.com.

7. Security

We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• FlowcoreAI
• Email: hello@flowcoreai.com
• Website: flowcoreai.com